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There are a range of services designed to enhance your shopping experience at The Palms Shopping Centre. The team at the Customer Service Kiosk are happy to assist you in all aspects of your visit to the centre, and can be contacted during the centre's trading hours on phone: (03) 385 3067.
The Palms Shopping Centre makes shopping with babies and toddlers easy, with convenient, clean and well equipped Parents Rooms. Follow the signage at the foodcourt.
Private feeding rooms
The Palms Customer Service Team, located at the Customer Service Kiosk inbetween Cotton On and Hannahs, are happy to assist with any access requirements you may have. You can contact them during our opening hours on (03) 385 3067 or email
Customer feedback system
The Palms Centre Directory
is printed in an easy to read font for clear navigation, should you wish a larger print format, this is available from our Customer Service Team located inbetween Cotton On and Hannahs.
The Palms Shopping Centre has gone platinum – that is, it has attained the highest standard achievable in Be. Accessible’s Accessibility Assessment by gaining the ultimate rating of platinum for accessibility, the first business in the South Island to do so.
The Palms has received a ‘platinum’ rating, meaning that in a close examination of all five access areas—vision, hearing, mobility, learning and parents—the centre achieved an average grade of 80 per cent. The high rating on its first assessment can be attributed to features such as ramp hand railing, the reachability and usability of EFTPOS terminals, and the grassed area the centre has for support animals. Importantly, security staff are also well-trained in emergency evacuation.
The platinum rating is indicative of the importance the centre places on the safety and comfort of all its customers.
**Please Note: We are currently upgrading our South Entrance to the centre. This entrance will be closed from Monday 15th August until early November. For access to the south end of the centre please use the revolving door next to Coffee Culture or park on the second level of the car park and enter via the lift during this time. We thank you for your paitence while we upgrade this entrance.
The Palms accessible route has a minimum width of 1200mm and access to all facilitates and services are within the accessible route. Lighting levels offer good visibility and viewing and any permanent fixed objects are detectable by people using canes.
The food court has a set table area that can become busy and congested during peak times during school holidays and key retail periods.
The majority of centre entrances have automatic opening doors and wheelchair access. The only door which is not automatic is on the second level of the carpark and the entrance to Reading Cinemas.
WHEELCHAIRS & MOBILITY SCOOTERS
Complimentary Wheelchairs and Mobility Scooters are available for use from our Customer Service Team, located inbetween Cotton On and Hannahs. These are available during The Palms Customer Service Hours. Monday – Wednesday and Saturday, 9am – 6pm; Thursday and Friday 9am – 9pm and Sundays 10am – 6pm.
At The Palms, there is allocated mobility parking in all car parks including the first three levels of the car parking building, with wheelchair access ramps where required. Mobility parking spaces are available to vehicles with a valid disability card and are generally the closest proximity to the entrances.
Ground level accessible car park locations:
Outside the Arena there are 2 mobility car parks.
Outside the South Entrance (BNZ Bank) there are 2 mobility car parks and 2 parent car parks.
Outside the North Entrance (Robert Harris) there are 4 mobility car parks and 3 parent car parks.
Level one accessible car park locations:
Outside the Farmers entrance/lift there are 12 mobility car parks
Outside the cinema entrance there are 6 mobility carparks
Level two accessible car park locations:
Outside the cinema entrance there are 2 mobility car parks
BATHROOMS AND ACCESSIBLE TOILET
The Palms has two separate facility blocks and each have options available to the access customer, one facility block can be accessed from the corridor in the food court located next to Subway another is down the corridor between Whitcoulls and ASB Bank. Each of these facilities have single sex bathrooms as well as an all-gender accessible toilet.
The all gender bathrooms both have an accessible push button access system.
The Palms has two lifts which provide access to all floor levels within the car parking building.
One is located next to Coffee Culture and travels to the first level of Reading Cinema and second level of the carpark. The other Lift is located next to Number One Shoes and travels to the first level of the carpark.
Farmers also has a customer lift available inside their store.
Dedicated Parent Parking is available in all car parks including the first three levels of the car parking building, these spaces are available to those requiring easy access with parking, especially those with young children and prams.
EMERGENCY EVACUATION PLAN
The Palms has a robust evacuation plan, all emergency exits are accessible and hazard free. There are audible fire alerting devices as well as signs for hearing needs designed to use in bathrooms and for those that require additional assistance. An evacuation wheelchair is available should it be required. All of the Palms team and its stores are fully committed to these procedures and are actively involved.
AMP Capital Shopping Centres
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