Centre Services

There are a range of services designed to enhance your shopping experience at The Palms Shopping Centre. The team at the Customer Service Kiosk are happy to assist you in all aspects of your visit to the centre, and can be contacted during the centre's trading hours on phone: (03) 385 3067.



The Palms Customer Service Team, located at the Customer Service Kiosk between Cotton On and Hannahs, are happy to assist with any access requirements you may have. You can contact them during our opening hours on (03) 385 3067 or email [email protected]
  • General Enquiries
  • Gift Cards
  • Lost Property
  • Customer Feedback
  • Wheelchairs
  • Mobility Scooter
  • Stroller Hire
  • Ticketek


The Palms Centre Directory is printed in an easy to read font for clear navigation, should you wish a larger print format, this is available from our Customer Service Team located between Cotton On and Hannahs.


Complimentary strollers, wheelchairs and mobility scooters are available for use from our Customer Service Team, located between Cotton On and Hannahs. These are available during The Palms Customer Service hours:
Monday - Wednesday 9am - 6pm,
Thursday - Friday 9am - 9pm,
Saturday 9am - 6pm and,
Sunday 10am – 6pm.


The Palms has two separate facility blocks and each have options available to the access customer, one facility block can be accessed from the corridor in the food court located next to Subway another is down the corridor between Whitcoulls and ASB Bank. Each of these facilities have single sex bathrooms as well as an all-gender accessible toilet.

The all gender bathrooms both have an accessible push button access system.



The Palms has two lifts which provide access to all floor levels within the car parking building.

One is located next to Coffee Culture and travels to the first level of Reading Cinema and second level of the carpark. The other lift is located next to Number One Shoes and travels to the first level of the carpark.

Farmers also has a customer lift available inside their store.



The Palms has a robust evacuation plan, all emergency exits are accessible and hazard free. There are audible fire alerting devices as well as signs for hearing needs designed to use in bathrooms and for those that require additional assistance. An evacuation wheelchair is available should it be required. All of The Palms team and its stores are fully committed to these procedures and are actively involved.