To make life a little easier we’ve listed just a few frequently asked questions. If you need any further assistance please contact us on (03) 385 3067.

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Just on the outside of the centre, along from the BNZ entrance opposite the carpark ramp.
The carpark at the cinema end remains open all night however the north end of the carpark gets closed just after opening hours e.g. 6pm and 9pm on late nights.
Gift cards can be purchased 7 days a week from the Customer Service / Ticketek Kiosk located near Cotton On.
The Palms Shopping Centre makes shopping with babies and toddlers easier, with convenient, clean and well equipped Parents Rooms. Follow the signage at the foodcourt. Facilities include change tables, private feeding rooms, lounge chairs, microwaves and nappy disposal.

NZ post is now located in the Shirley Library Service Centre, which is located to the north side of our car park.

We do not have that service available in centre. However the Shirley Library located outside on the ground floor carpark near Q store can take care of this service for you on Tuesdays between 10am - 1pm.

On the second level of Farmers

Life Pharmacy 

Unfortunately we don’t have any stores which process photos here at The Palms.
The customer service kiosk team would be more than happy to call a taxi for you. The kiosk is located outside Cotton On and Hannahs. Taxi pick up and drop off areas are outside the Arena and at the Golf Links Road entrance.
Please go to the Customer Services Kiosk located near Cotton On.