Centre Services

Centre Services

There are a range of services design to enhance your shopping experience at The Palms Shopping Centre. The Customer Services team at the Customer Service Kiosk are happy to assist you in all aspects of your visit to the centre, and can be contacted during the centre's trading hours on phone: 03 385 3067.

Parents Room

The Palms Shopping Centre makes shopping with babies and toddlers easier, with convenient, clean and well equipped Parents Rooms. Follow the signage at the foodcourt.

Facilities include:

  • Change tables
  • Private feeding rooms
  • Lounge chairs
  • Microwaves
  • Nappy disposal.

Services Available

  • General Enquiries
  • Gift Cards
  • Lost Property
  • Customer feedback system
  • Wheelchairs
  • Mobility Scooter
  • Ticketek
  • Ticket Direct


People with access needs are well catered for with disability parking, parent parking and wheelchair access ramps via Golf Links Road. Disabled toilets are located at the Golf Links Road entrance along with one alongside the foodcourt.

The Palms is proud to be rated Platinum for Accesibility by Be.Accessible.

Please click here to see all of our accessibility services.


Wheelchairs are available for customers who require them. These are available from our Customer Service Kiosk located in between Cotton On and Factorie. Simply book your wheelchair for easy transportation around the shopping centre - these are available at no charge from the Customer Services Kiosk.

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