Santa Photos

27 NOV 2021 - 24 DEC 2021
Santa's Grotto - Next to Bed Bath & Beyond

Santa arrives at The Palms on Saturday 27th November and he will be here every day until Christmas Eve!

The health and wellbeing of Santa, our staff and all the families who visit is a priority this year. Please do not visit Santa if you or your children are unwell. Santa and our team are doing everything they can to make your Santa Photo experience magical and safe. During these times we ask for your support and understanding.

Santa and his Elves are prepared for a busy holiday season ahead and are fully vaccinated. His Grotto operates under the retail setting and as such, Vaccine Passes are not required. We need to keep the Christmas team ( and Santa) at 1m distance to keep everyone safe. Practise smiling with your eyes as everyone over the age of 12 will need to wear a mask, in line with the Government requirements.

Thank you for helping keep Christmas magical and safe this year. 

All bookings are essential BOOK HERE NOW

Please note that there is a small booking fee associated with securing your booking.

Photos start from $17.90 and are managed by Scene To Believe.
View full price list HERE


Saturday 27 November - Friday 3 December 10am - 4pm
Saturday 4 December 9am - 4pm
Sunday 5 - Friday 10 December 10am - 4pm
Saturday 11 December 9am - 4pm
Sunday 12 December 10am - 4pm
Monday 13 - Wednesday 15 December 10am - 5pm
Thursday 16 - Friday 17 December 10am - 7pm
Saturday 18 - Wednesday 22 December 9am - 5pm
Thursday 23 December 9am - 7pm
Friday 24 December 9am - 5pm


Bookings are essential BOOK HERE NOW
Private Santa photo sessions for children with special needs & sensory processing disorders. A safe, non judgemental enviornment eliminating factors such as crowds, loud noises, music, bright lights and before the centre opens.


Sunday 5 December     8am - 10am
Sunday 12 December   8am - 10am


Bookings are essential BOOK HERE NOW

Take home a PAW-fect piece of magic from Santa by securing a booking for your Pet Photo with Santa!

Time slots are 10 minutes per pet, you will be chaperoned by a Palms staff member from The Arena (outside Coffee Culture) to the Santa Set. Animals must be accompanied with adults and be managed with a leash or other transporting equipment.

Saturday 4 December     4.30pm - 6.30pm
Sunday 5 December       4.30pm - 6.30pm

Saturday 11 December   4.30pm - 6.30pm
Sunday 12 December     4.30pm - 6.30pm


  • Bookings are essential.
  • This event is operating in compliance with a COVID Safe Event Plan.
  • Must register through ‘NZ COVID Tracer’ app on arrival.
  • Must wear a face mask – unless under 12 years old or medical exempt. 
  • Use hand sanitiser before entry.
  • Adhere to 1m physical distancing.
  • Please adhere to physical distancing floor decals when lining up for your timeslot.
  • Owner/s must be responsible for their pet at all times.
  • Owner/s must bring waste disposal bags for their pet's use if required. Please note that waste is prohibited from being placed in bins inside the centre.
  • In the event that any animal exhibits aggressive behaviour, we will ask that they are removed from the centre.
  • Please stay at home if in the previous 14 days you have:
    • Return to NZ from overseas.
    • Been in close contact with an active COVID-19 hotspot, place of concern or exposure venue.
    • Had a fever, cough, sore throat, headache, distorted sense of taste, shortness of breath, chills, vomiting or any cold/flu like symptoms in the last 72 hours.
  • If you become unwell during the event, please seek assistance from event staff. 
  • We have the right to refuse service and insist that anyone with these symptoms leaves the venue.
  • Parents/guardians must actively supervise children.